Course Description
Course publication/revision date: This course was updated on 11/20/2025.
Key performance indicators can be used to focus a company’s attention on what matters most to its current and future success. In the Key Performance Indicators course, we examine the nature of key performance indicators, how they can be derived and ranked, and how to avoid their negative effects. We also discuss the implementation process for a system of key performance indicators, and many related issues.
